You can purchase it on our website here, alternatively order invoice can be issued by WhatsApp only.

We currently accept the following payment methods: Visa, Mastercard, Discover, American Express and PayPal. We trade in MYR (RM).

At Rugsea we understand that your online security is of paramount importance. We are committed to providing a secure online shopping environment that goes above and beyond industry security standards and guidelines through our payments service provider.

For more information, please see our privacy and security policy.

If your credit or debit card payment is declined, please double-check that you have entered the correct card details and that your card has not expired.

Please also check that the billing address entered matches the address the card is registered to.

Alternatively, please try checking out with a different payment card or PayPal.

For more information regarding a failed payment, we recommend that you contact your card issuer directly as, for your own personal privacy, only your bank can tell you why your card was declined.

There is a limited window of 24 hours where we may be able to cancel your order prior to order being processed. If you would like to cancel your order, please contact our Rugsea Support team right away.

For made-to-order items, you may cancel up to 48 hours after placing your order. After this, we will deduct a 30% cancellation fee from your refund amount.

We are unable to take further payment for additional items after your order has been placed. If there is an additional item you wish to purchase, you will need to place another order.

Please ensure that your address and contact details are entered correctly when checking out. If you do spot a mistake once your order has been placed, please contact our Rugsea Support team right away and they will do their best to assist you.

We aim to dispatch your order quickly, which means under the event the address is incorrect, we do not hold responsibility in failed recovery of the order.

After placing your order, we will send you an order confirmation email - this may take up to an hour to arrive. To receive an order confirmation email, you are required to fill in the email address during checkout.

If you have not received your order confirmation email, please check your Junk email folder, or please contact the Rugsea Support team for further assistance.

You can also view your Order History under the 'My Account' section in your profile.

Made-to-order items lead time varies between each product. Usually will take approximately 4-5 weeks or so if there's no unexpected delay. Feel free to reach out to us for us to check for you.

You will receive a dispatch confirmation from us once your item is ready to be shipped. Our shipping partner will also contact you directly with further details on your delivery.

Due to circumstances outside of our control, the dispatch date of your made-to-order item may change. We will be in touch via email if your order is affected.

For ready stock, it depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email. You can explore our ready stock collection here.

Our standard production times are approximately 3-4 weeks varies depends on each product. Some items required longer production times.

We are working closely with our suppliers to improve upon these timeframes, and should there be any significant changes to your expected dispatch date, we will contact you via email.

For made-to-order items, you may cancel your order up to 24 hours after placing it. After this, a 50% cancellation fee will be deducted from the original order value.

Please note, should you need to make any changes to your order, you will need to contact the Rugsea Support team who will be able to advise you.

We recommend that you measure your space and consider access to your property ahead of ordering to ensure that we are able to deliver your item successfully.

Our rugs is available to order in a range of colours and sizes to help you create a tailored scheme. We are unable to offer any further customisation on the items or the dimensions outside of what is listed on the product page unless stated otherwise. Feel free to contact us to find out more.

Your items will be delivered by one of our selected shipping partners.

Please note, installation will not be included - your order will arrive in a rolled-up package and will not be subject to the removal of packaging on easy to install items.

Your order will be dispatched within the timeframe stated on the FAQ. Should there be any significant changes to your expected dispatch date, we will be in touch.

You will receive a dispatch confirmation email once your order is on its way.

Ready stock items have a label indicating that it is ready stock or quick delivery. Feel free to reach out to us if you're unsure. You can explore our ready stock collection here.

Our ready stock item will dispatch within 1-5 business days and will be delivered approximately 1-2 week. You will receive a notification with tracking link provided.

Our delivery options vary by region - please see our Delivery page for our domestic delivery costs and timeframes.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Our delivery services vary depending on where you're based.

For more information on what options are available to you, please take a look at our dedicated delivery page & returns page.

If you have ordered a mixture of small and large items, they will be dispatched separately and you will receive a dispatch confirmation email with further information regarding your delivery for each shipment.

Smaller items will be sent separately, while larger items will be delivered on an agreed date that is convenient for you.

Please note that made-to-order and preorder items will ship as soon as they are available and by the date displayed on your order confirmation.

We'll send you a dispatch confirmation email once your order is on its way. You are required to fill in your email during checkout to receive a dispatch confirmation email.

Orders are shipped with our logistic partners and delivered Monday to Friday, 8am to 6pm. Delivery will be reattempted and may be in contact with you for reschedule.

For large item orders, shipped with our logistic partner outside of Klang Valley, you will receive a tracking number, but you will get a dispatch confirmation email once your order is on its way.

Our large item shipping partners will return your parcel to us if the address is incorrect, incomplete or there have been three failed contact or delivery attempts.

Please ensure that your address and contact details are entered correctly when checking out. If you do spot a mistake once your order has been placed, please contact our Rugsea Support team right away and they will do their best to assist you.

If we are unable to deliver your parcel, it will be returned to our warehouse. We will process your order as a return and issue you with a full refund.

In the event, that the logistic partners have been requested by you to leave the items in a safe place deemed appropriate but are lost prior to your pickup, we do not hold responsibilities on the lost items and the order will not be refunded to you as it will be deemed as delivered.

We can attempt to change your delivery address up to the point of dispatch. Please note that this may not always be possible due to the speed at which some orders are shipped.

Please contact our Rugsea Support team with your order details as soon as possible to get your order updated.

If your order is in transit, you can update your delivery address with the courier directly. Please note, this may impact your delivery date.