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FAQ

Made to order

Our rugs are consciously made upon order to reduce waste.

Rug guide

When sourcing the perfect rug, two things should always spring to mind; comfort and versatility. Our in-house experts share tips on sizing and how to select the right style for your home.

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Rug care

The best way to clean your area rug will change based on the materials that were used to make it—which makes sense, given that different fibers require specific kinds of care.

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Rug material

Not sure what material suits my living lifestyle? We're here to help with our rug guide on material.

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Ordering

How do I buy a product?

You can purchase it on our website here, alternatively order invoice can be issued by WhatsApp only.

Can I order a sample?

We only can provide samples for handtufted custom design rug for residential and commercial projects as per request.

Do you make custom rugs?

Rugsea offers custom sizes for nearly all of our handmade collections. Please email us at sales.rugsea@gmail.com for project enquiries.

Shipping & Returns

How do I track my orders?

While signed in, visit Orders to track shipments for each of your orders.

What is your return policy?

Our return policy is within 3 days upon receipt of the Products, you may exchange the Product with a substitute equivalent to the items amount. The Product shall be un-used, Product tags shall not be tampered with, and the Product shall be in the original packaging. This policy is applicable only to those products which do not fall under the list of non-refundable items/provided on our store. If 3 days have gone by upon receipt of your Products, unfortunately we can’t offer you a refund or exchange. Terms & Conditions applied. Learn more.

Can I cancel my order?

Cancellation can only be made within 24 hours from the purchase date. Cancellation fees of up to 30% of total merchandise value for orders after 24 hours. Learn more.

General Information

Opening hours

Mon—Fri: 10-6

Sat—Sun: 10-5

For online enquiries

You can contact our Rugsea Support team using the online contact form below.

Alternatively, you can email us directly at sales.rugsea@gmail.com

For any urgent enquries, please WhatsApp us on: +60 17 360 8325

For press enquiries

You can contact our Rugsea Support team using the online contact form below.

Alternatively, you can email us directly at sales.rugsea@gmail.com

For any urgent enquries, please WhatsApp us on: +60 17 360 8325

For trade enquiries

You can contact our Rugsea Support team using the online contact form below.

Alternatively, you can email us directly at sales.rugsea@gmail.com

For any urgent enquries, please WhatsApp us on: +60 17 360 8325

Do you have a showroom?

Unfortunately, we do not have a showroom at the moment as we are still planning on it. Get in touch with us how we can assist you better.

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Use coupon code WELCOME10 for 10% off your first order.

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